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Hispano places a strong emphasis in quality processes, applied both to management and production. Below is a short description of our philosophy.
Management:
Each client is assigned to a dedicated Project Manager, who serves as its main contact. This provides the following advantages:
Efficiency: Projects are always managed efficiently and timely as there is only one contact to manage the project from beginning to end.
Consistency: Since the dedicated Project Manager is familiar with a client’s past projects and style, consistency throughout a client’s projects and documents is strictly and carefully maintained,
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Easy Client Experience: The Project Manager provides a convenient and easy client experience as he handles all client requests including invoicing, linguistic questions, quotations, feedback and follow-up.
Project Managers receive extensive and ongoing training in U.S. and international standards and thus are highly adept at project planning, processing, managing, monitoring, as well as completion and follow-up.
Production:
- At Hispano, under the project manager’s guidance, all projects are completed by teams – with language, design and localization leaders – who are dedicated to specific clients
- Teams are flexible, to adapt to different project scopes and timeframes to suit a client's needs.
- Team members may be in-house and freelance professionals, with degrees in translation, design or programming.
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- Hispano maintains and manages client profiles and specific style guides and glossaries to ensure compliance with client's specifications and preferences and consistency across projects.
Quality
- Every area has a supervisor responsible for developing, enforcing and monitoring quality processes. They develop metrics and document results and progress.
- Our supervisors undergo specialized training in the relevant procedures and are responsible for training their team members. Special sessions are held, and communication is constant.
- Companywide sessions allow internal staff to share their processes in different areas. This open-communication practice allows for general awareness and lets Hispano function as a unit.
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